We're Here to Support You
We want your wellness journey to be simple, supported, and stress-free.
If you're ready to book a session, or if you just need to ask a question, this is the right place!
Snow Holistic Health
Snow Holistic Health Frequently Asked Questions
What are your customer service hours?
Our team is available Monday–Friday during normal business hours (Central Time). If you reach out after hours, we’ll get back to you the next business day.
Are discounts available in the office?
We do not offer in-office discounts on supplements or services. Our pricing reflects the quality of the products we carry, including Standard Process® and MediHerb®.
How do I cancel or pause my subscription?
Subscriptions are managed through Recharge.
- Log into your account
- Select your subscription
- Choose “Edit,” then select Pause, Skip, or Cancel
If you need help, our team can walk you through it, but we cannot make subscription changes once an order has processed.
How do I schedule a new patient visit?
New patient visits can be scheduled through:
- Our New Patient Calendly link (or)
- Calling our office directly 337-478-1313
Do you accept insurance?
No. Snow Holistic Health is a private-pay, functional healthcare practice. We do not bill or accept insurance. Upon request, we can provide a superbill you may submit to your insurance, but reimbursement is not guaranteed.
What is your service area?
We support patients locally and virtually. Whether you live nearby or out of state, we can help guide you through nutrition-based and functional wellness care.
What if I live in another state?
You can still work with us! Many of our services, including consultations, nutrition programs, and supplement plans, are available virtually. State laws vary, so we’ll let you know what we can provide based on your location.
Can I use my HSA card for services or supplements?
Yes. Most patients are able to use their HSA or FSA cards for functional medicine visits, chiropractic care, SoftWave therapy, and supplements. Coverage varies by plan, so check with your provider if you’re unsure.
What is in my patient portal?
Your patient portal includes tools designed to make your care simple and organized:
- Schedule or request appointments
- Securely message our team
- Update medications and health history
- Access and print your current supplement list
- Ask questions between visits
- Review visit notes and documents
This portal is required for all new patients.
Can I return a supplement?
Because we sell temperature-sensitive products, including Standard Process and MediHerb, all supplement sales are final.
If a product arrives damaged, contact us within 48 hours and we’ll arrange a replacement.
What is the office experience like?
Expect a calm, welcoming environment focused on whole-person healing. Your visit may include a functional evaluation, muscle testing, nutrition review, and personalized recommendations. Our goal is to help you feel supported, listened to, and empowered in your health.
How do I change my order address?
For retail supplement orders or subscription shipments:
- Log in to your account
- Update your shipping address under Account Settings
- For subscriptions using Recharge, update the address within the specific subscription as well
Changes must be made before your order processes.
